OSR Policies

Glass Replacement & Parts Warranty

LIMITED Twenty (20) YEAR MANUFACTURER’S WARRANTY against seal failure applies to All Insulated Glass Units. Stress cracks are NOT covered under this warranty.  This seal failure warranty applies to the building address at which it was installed and is transferable to whoever owns the property.  Room-Side Tinting will void all glass warranties.  Any film or decorative covering applied to the interior or exterior of the glass such as obscure privacy films or tints will void all glass warranties. 

General Conditions and Exclusions

The limited warranty set forth in this document is the only express warranty (whether written or oral) applicable to One Source Renovation LLC. and no one is authorized to modify or expand this limited warranty accept for One Source Renovation LLC. The terms and conditions of such warranties can be changed at any time if One Source Renovations LLC. deems it necessary. All warranty claims must be made during the applicable warranty period.


Parts Warranty (not including Glass, Wood, or Weather Strip)

All parts (not including Glass, Wood or Weather Stripping) installed by OSR are guaranteed for 1 year unless otherwise stated in writing. The term “Parts” is considered to be functioning components such as window regulators, balance assemblies, tilt latches etc. Weather stripping for windows or doors of any kind is not covered under the parts or labor warranty.

Wood Decay Warranty

OSR provides a Three-Year No-Decay Warranty to the original owner (unless otherwise stated in writting) with our pre-finishing service only.  Sash and pre-finishing are both covered.  Home owner will pay for installation.  There is no warranty on unfinished wood.

OSR Labor Guarantee

Labor is guaranteed for One-Year after completion of the job. (unless otherwise stating in writing.)

Steve's signatureSatisfaction-Guaranteed

OSR Privacy Policy

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

No! We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.


Deposits are not refundable after 24 hours of placing your order. When using a credit card you authorize One Source Renovation, LLC to charge the appropriate amount to your card. This includes deposits partial payments and final payments.

Credit Card Usage:

A 4.5% Transaction Fee will be added to the total amount of your invoice when using a credit card.

Returned Checks:

A $36.00 fee will be applied for any returned checks.

Your Consent:

By using our site, you consent to our online privacy policy.  If changes are made to our privacy policy, we will post those changes on this page.

Contact Us:

If there are any questions regarding this privacy policy you may contact us using the information below.


One Source Renovation, LLC.
P.O. Box 153
Coal City, IL 60416




Warranties/Intended Performance and Use: One Source Renovation, LLC. (herein referred to as OSR or Contractor) hereby provides a One-Year Warranty for all labor and workmanship. OSR agrees that all work done pursuant to this Agreement shall be of a workmanlike manner using professional quality materials and supplies. Buyer(s) will also receive any applicable manufacturer product warranties. There are no express or implied warranties of OSR other than those stated in writing by OSR. OSR is not responsible for conditions beyond its control or for incidental or consequential damages resulting from warranty claims or work under this Agreement. This warranty is assignable by Buyer(s) to a subsequent owner of the property if notice of such assignment is provided to OSR within 30 days of property sale. Warranties will not be effective or enforced while a balance due remains outstanding on any job. Unreasonable delays in contacting OSR regarding a possible warranty claim will void this warranty. This warranty gives you specific rights, although you may have additional rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

OSR Responsibility: OSR accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out. OSR is not responsible for remedying structural defects. Buyer(s) acknowledges Contractor’s products do not correct or cure structural problems. Contractor shall not be responsible for (a) any damages beyond the amount paid to Contractor under this Agreement, including without limitation, incidental, consequential, special or punitive damages, lost profits or reduction in value of Buyer’s property, arising from Contractor’s delay in performing under this Agreement or due to its breach of this Agreement; and (b) unintentional damage to landscaping, gas, electrical wiring, plumbing, telephone installations, collateral or incidental damage to interior walls and personal property, it being understood that Buyer(s) is responsible at its own cost for all preparations, protection, and/or moving of such items prior to Contractor’s commencement of the work. Contractor shall not be responsible for incidental nail pops. Contractor is not responsible for splitting or cracking of drywall or plaster walls due to seasonal changes or settling. Buyer(s) must remove objects from walls that could fall during the installation process. THE LAW REQUIRES THAT CONTRACTOR SHALL SUBMIT A SWORN STATEMENT OF PERSONS FURNISHING MATERIALS AND LABOR BEFORE ANY PAYMENTS ARE REQUIRED TO BE MADE TO CONTRACTOR.

Buyer’s Representations: Buyer(s) represents and warrants that (a) no person has promised or offered to pay, credit, or allow to Buyer(s) any compensation or reward for the procurement of an agreement with others as an inducement to enter into this Agreement; (b) no person has offered, delivered, paid, credited, or allowed to Buyer(s) any gift, bonus, award, money, merchandise, trading stamps, or cash loan as an inducement to entering into this Agreement; (c) Buyer(s) is the owner of the property where the goods and services are being provided; (d) to the extent not otherwise prohibited by law, Buyer(s) will pay all taxes and permitting fees required to perform this Agreement; (e) Buyer(s) will provide reasonable access to the property and the area on which the work is to be performed, including access to electrical outlets as may be required by Contractor; (f) Buyer(s) will be responsible for preparation, moving and reinstalling of electrical or telephone wiring, water lines, power lines, plumbing and moving of shrubs and plants as required for performance by Contractor under this Agreement; and (g) Buyer(s) will be responsible for periodic maintenance of caulking for products installed by Contractor.

Delay /Unknown Conditions: Events beyond the control of Contractor, such as Acts of God, labor strikes, inclement weather, material shortages, Buyer’s inability to qualify for or obtain financing, delays by local government authorities in issuing or otherwise approving inspections, permitting or other required authorizations for the job, or other events resulting in delays in performance of this Agreement do not constitute abandonment and are not included in calculating time frames for performance by Contractor. In the event Contractor determines that this Agreement can not be performed as intended by the parties due, for example, to incorrect pricing, unforeseen structural defects or undiscovered preexisting conditions to Buyer’s property, Contractor may cancel this Agreement within 30 days of its execution, notify Buyer(s) of such cancellation in writing and return all monies paid by Buyer(s). Contractor and Buyer(s) have determined that a definite completion date is not of the essence to this Agreement.

Security Interest: Buyer(s) grants Contractor a security interest under the Uniform Commercial Code and other applicable law governing security interests in the property purchased pursuant to this Agreement, including a security interest in any proceeds from the sale of such property. Buyer(s) agrees that the property purchased under this Agreement is, and will remain, personal property, regardless of the fact that said personal property may become attached to Buyer’s real property.

Buyer’s Late Cancellation: If Buyer(s) attempts to cancel this Agreement at any time subsequent to midnight of the third business day after the date of the Agreement, as more fully described on the Notice of Cancellation form, and Contractor accepts such late cancellation, then Buyer(s) agrees to pay Contractor a cancellation fee equal to 15% of the Agreement’s purchase price to offset Contractor’s incurred labor, administrative, and material costs.

Late Payment/Default: Buyer agrees to pay a late fee of 1 1/2% per month on all amounts due and owing from Buyer(s) to Contractor accruing from the date due and running to the date the payment is made. If Buyer(s) is in default of this Agreement, Buyer(s) agrees to pay Contractor’s attorney fees equal to 15% of the defaulted amount or as otherwise allowed by applicable law. Buyer(s) also agrees to pay any other costs or expenses of repossession, collection, or realization on any security including court costs, to the extent not prohibited by applicable law.

Assignment: Buyer(s) agrees that Contractor can assign any of Contractor’s rights under this Agreement without Buyer’s consent and that the person to whom Contractor assigns this Agreement shall be entitled to all of Contractor’ rights under this Agreement. Buyer(s) understands that Buyer’s rights will not be affected by such assignment.

Color and Product Variations: Buyers) understands that color after application may vary on different sections of product or from color samples selected by Buyer(s) due to various factors, including without limitation, manufacturing controls, weather and qualities of the surface to which it has been applied. Therefore a shade variation or failure of color after application to match color sample chosen or other color sections of a product shall not constitute a breach of this Agreement. Buyer(s) also acknowledges that Contractor does not guarantee against minor imperfections or shade or texture variances in products of which such minor imperfections and variances do not constitute a breach of this Agreement.

Miscellaneous: In construing this Agreement, the gender and number of words used may be changed to meet the context. This Agreement is to be governed by the laws of the state in which it is performed, except as may be preempted by federal law. Any part of this Agreement contrary to the law of this State shall not invalidate other parts of this Agreement. This Agreement and any accompanying documents or addendum represents the entire agreement between the parties and there are no prior or contemporaneous oral or written agreements or representations on which either party is relying. Any modification of this Agreement shall not be effective unless in writing, signed by Buyer(s) and the Owner of Contractor. The section headings contained in this Agreement are inserted for convenience only and shall not affect in any way the meaning or interpretation of this Agreement. One Source Renovation, LLC.

Condensation and Mold: There is conflicting evidence as to whether or not the existence or accumulation of molds (of which there are many different types and varieties) can be harmful to humans. Mold may be due to condensation which may form on or within walls or other surfaces resulting from pre-existing conditions in Buyer’s home and internal or external temperatures. Buyer(s) should always take steps to dry and clean any wet areas in the property, particularly building materials. Contractor is not responsible for conditions beyond its control (including condensation which may form on or within a window or existing or developing spore or mold growth) and Contractor does not provide mold testing or remediation services. Buyer(s) agrees to indemnify and hold Contractor and its employees, authorized contractors and their subcontractors harmless from arty claims as to the identification, detection, abatement, encapsulation, or removal of mold, asbestos, lead-based products, or other hazardous substances inside or outside of the structure being improved.

Arbitration of Disputes: Contractor and Buyer(s) agree that any and all disputes, claims or controversies (hereafter referred to as a “Claim”) arising under or relating to this Agreement and any related documents, loans, security instruments accounts or notes, including by way of example and not as a limitation: (i) the relationships resulting from this Agreement and the transactions arising as a result thereof; (ii) the terms of this Agreement; or (iii) the validity of this Agreement or the validity or enforceability of this arbitration agreement, shall be subject to binding arbitration to be determined by one arbitrator, in accordance with and pursuant to the then prevailing Code of Procedure of the National Arbitration forum (“NAF”), to be held and arbitrated in the judicial district in which Buyer(s) resides. Buyer(s) agrees that they will not assert a Claim on behalf of, or as a member of, any group or class. The findings of the arbitrator shall be final and binding on all parties to this Agreement. Each party shall otherwise be responsible for its own fees and costs, unless otherwise determined by the arbitrator. This agreement to arbitrate, and any award, finding, or verdict of or from the arbitration, will be specifically enforceable under the prevailing law of any court having jurisdiction. Notice of the demand for arbitration will be filed by the party asserting the Claim with the other party to this Agreement and with NAF. The demand for arbitration shall be made within a reasonable time after the Claim in question has arisen, and in no event shall any such demand be made after the date when institution of legal or equitable proceedings based on such Claim would be barred by the applicable statute of limitations. Any arbitration proceeding brought under this Agreement, and any award, finding or verdict of or from such proceeding shall remain confidential between the parties and shall not be made public. Further information may be obtained and claims may be filed at any office of the National Arbitration Forum, www.arbitration-forum.com, or by mail at P.O. Box 50191, Minneapolis, MN 55405.

Both Buyer(s) and Contractor are hereby agreeing to choose arbitration, rather than litigation or some other means of dispute resolution, to address their grievances or alleged grievances. The parties believe this will allow a faster and more cost-effective method of addressing a Claim. By entering into this Agreement and this arbitration provision, both parties are giving up their constitutional right to have any dispute decided in a court of law before a jury, and instead are accepting the use of arbitration, other than as set forth immediately below.

Notwithstanding anything herein to the contrary, Contractor retains the option to use judicial or non-judicial relief to enforce the monetary obligation represented by this Agreement. Such judicial relief would take the form of a lawsuit. Both Contractor and Buyer(s) agree that Contractor shall be entitled to recover its reasonable attorney’s fees if it should prevail in such lawsuit. The institution and maintenance of such an action for judicial relief in a court to foreclose upon any collateral or to enforce or collect upon a monetary debt or judgment shall not constitute a waiver of the right of any party to compel arbitration of any Claim subject to arbitration in this Agreement, including the filing of a counterclaim by Buyer(s) in a suit brought by Contractor pursuant to this arbitration provision.